Empower users to identify problems and easily report them
Simplify Issue Reporting
Automate issue reporting
Address issues in your community as soon as they arise. Automatically create a task to follow-up with any reported issues to build trust with your users and create a culture of reliability.
Make reporting issues easy
When an issue pops up, you need to address it quickly. Issue Reporting makes it easy for members to report issues on the fly using their mobile device.
Members will be prompted to let you know what needs to be fixed and where. You’ll be notified immediately via email of any issues that need your attention.
“Optix is one of the few integrated solutions that does everything well.”
Improve your response time
Tackle issues as they arise. You’ll be notified immediately via email of any issue as soon as it’s been reported.
The faster you address your user’s concerns, the better an experience they’ll have.
Stay organized
Integrate Optix with your favorite support software and keep track of your team’s tickets. Any issues that a member submits will get sent to your issue management system to help manage tasks.
Easy-to-use reporting flow
Issue Reporting simplifies communication with members.
- Select the problem category
- Take a picture of it in the space
- Pin the location of where it exists
- Add any notes to make it easier to address
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Address issues as they arise
Solve issues in the space faster, without the headache
Opt in/out
Toggle Issue Reporting on or off for your organization
Specify resource
Understand exactly what resource is affected
Specify location
Mark exactly where an issue has occurred
Add image
Give members that option to add an image to a report
Simple defaults
Quick and easy defaults make Issue Reporting a breeze
Notifications
Be notified via email or the Optix dashboard when issues arise
Bring your tech stack together
Integrate Optix with the tools you love for easier issue reporting
FAQ
Issue Reporting is a feature in your coworking app that enables members to easily report issues in the space to admin. This could be an empty coffee container, a broken chair, or a TV not working in a meeting room.
By automating issue reporting, you and your team can easily keep track of any problems in your space, so that they can be addressed quickly and easily.
